Terms of Service

Effective Date: July 22, 2026

Last Updated: July 22, 2026

1. Agreement to Terms

By accessing and using FoxEra (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to abide by the above, please do not use this service.

2. Use License

We grant you a limited, non-exclusive, revocable license to access and use FoxEra for your internal business purposes (restaurant, bar, or hospitality operation management). This license does NOT permit you to:

• Reverse engineer or decompile the Service
• Remove or obscure any copyright or proprietary notices
• Use the Service for any illegal or unauthorized purpose
• Resell, redistribute, or sublicense the Service
• Reproduce or copy the Service (except personal backups of your own data)
• Use the Service to develop a competing product
• Access the Service via unauthorized bots or scrapers

3. Acceptable Use Policy

You agree NOT to:

3.1 Illegal Activity

• Use FoxEra for any unlawful purpose
• Violate any local, state, or international laws
• Infringe on any intellectual property rights
• Engage in fraud, theft, or deception

3.2 Security & Abuse

• Attempt to gain unauthorized access to FoxEra or user accounts
• Disrupt or interfere with the Service or servers
• Introduce viruses, malware, or harmful code
• Conduct denial-of-service (DoS) attacks
• Scrape or harvest data without permission
• Share your login credentials with unauthorized parties

3.3 Harassment & Abuse

• Send threatening, defamatory, or harassing messages
• Impersonate others
• Spam or send unwanted communications

3.4 Intellectual Property

• Upload content that infringes copyright, trademark, or patents
• Claim ownership of content you did not create

Violation of this policy may result in: account suspension, data loss, and legal action.

4. User Accounts & Responsibility

4.1 Account Creation

• You must be at least 13 years old and a legal resident of your country
• You must provide accurate, complete, and current information
• You are responsible for maintaining the confidentiality of your password
• You are responsible for all activities under your account

4.2 Account Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms
• You engage in illegal activity
• You abuse the Service
• You fail to pay for a paid subscription

You may terminate your account anytime by visiting `/settings` and clicking "Delete Account." Data will be deleted within 30 days.

5. Subscription Plans & Billing

5.1 Pricing

• Free Plan: £0/month — no payment required
• Support Plan: £50/month — AI features, email support
• Pro Plan: £150/month — integrations, 24/7 support
• All prices exclude VAT (where applicable)

5.2 Billing & Payment

• You authorize us to charge your payment method on a recurring basis (monthly or annually)
• Billing occurs on the same day each month as your subscription start date
• Invoices are sent via email after payment
• Failed payments: We will retry after 3 days; if unsuccessful, your account may be suspended

5.3 Trial Periods

• Free 14-day trial available for Support and Pro plans
• Trial converts to paid subscription automatically after 14 days
• You will be notified 3 days before trial ends
• Cancel anytime before trial ends to avoid charges

5.4 Cancellation & Refunds

• You may cancel your subscription anytime via Stripe customer portal
• Cancellation takes effect at the end of your current billing cycle
• No refunds for partial months or unused services (except as required by law)
• Upon cancellation: your data is preserved, but AI features turn off
• Upon account deletion: data is deleted within 30 days

5.5 Price Changes

• We may change subscription prices with 30 days' notice
• Existing subscribers will be notified via email
• Changes take effect at your next renewal date
• Continued use after notice means you accept the new price

6. Data Ownership & Backups

6.1 Your Data

• You own all data you upload (recipes, stock, sales records, etc.)
• We store your data for as long as your account is active
• You may export your data in CSV format anytime
• We do not claim ownership or use your data for commercial purposes (except as described in the Privacy Policy)

6.2 Backups

• We maintain automated daily backups for disaster recovery
• Deleted data may exist in backups for up to 30 days
• We are not obligated to restore deleted data

6.3 Data Loss Liability

We are NOT liable for:

• Accidental deletion of your data
• Loss of data due to your negligence
• Unauthorized access due to your compromised password
• Third-party interference or hacking (beyond our reasonable security measures)

If you lose data due to our negligence (e.g., server failure we don't recover from), our liability is limited to the fees you paid in the last 3 months.

7. Service Level Agreement (SLA)

7.1 Uptime Commitment

• We aim for 99.5% uptime (measured monthly)
• Planned maintenance (announced 48 hours in advance) is excluded
• Emergency maintenance is excluded from SLA

7.2 Downtime Refunds

• If uptime falls below 99.5% in a month, we will credit 10% of that month's subscription
• Credits must be requested within 30 days of the outage
• Credits do not apply to the Free plan

7.3 Maintenance Window

• Maintenance occurs Saturdays 02:00–06:00 UTC
• We will announce significant maintenance 48 hours in advance

8. Limitations of Liability

8.1 Disclaimer of Warranties

FoxEra is provided "AS IS" without warranties of any kind. We disclaim:

• Merchantability (fitness for your specific purpose)
• Non-infringement (that the service doesn't violate anyone's rights)
• Accuracy or completeness of data
• That the service will be uninterrupted or error-free

8.2 Liability Cap

In no event shall FoxEra be liable for:

• Indirect, incidental, consequential, special, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Costs of substitute goods or services

Our maximum liability is limited to the fees you paid in the 12 months preceding the claim (or £100, whichever is greater).

This limitation applies even if we were advised of the possibility of such damages.

8.3 Exceptions

Limitations do NOT apply to:

• Personal injury or death
• Fraud or willful misconduct
• Liability that cannot be limited by law
• Data protection/privacy violations (GDPR fines)

9. Indemnification

You agree to indemnify and hold harmless FoxEra, its officers, directors, employees, and agents from any claims, damages, or costs (including attorney fees) arising from:

• Your violation of these Terms
• Your use of FoxEra in an unauthorized manner
• Your data or content that infringes third-party rights
• Your violation of any law

10. Intellectual Property Rights

10.1 FoxEra Content

• All content, features, and functionality (code, design, text, logos) are owned by or licensed to FoxEra
• You may not copy, modify, or create derivative works without permission
• Our trademarks (FoxEra, logo, etc.) are our exclusive property

10.2 Your Content

• You retain all rights to your data (recipes, stock records, etc.)
• You grant FoxEra a limited license to store, process, and display your data to provide the service
• You grant us a non-exclusive license to use anonymized data for analytics and service improvement

10.3 Open Source

• FoxEra includes open-source software (Next.js, Supabase, shadcn/ui, etc.)
• Licenses for open-source components are respected and available upon request

11. Third-Party Services & Integrations

11.1 External Links

FoxEra may contain links to third-party websites (Stripe, Google, POS systems, etc.). We are not responsible for:

• Their content or privacy practices
• Service interruptions or data loss
• Their compliance with laws

11.2 Third-Party Integrations

• Integrations (POS, accounting software) are provided "as is"
• Data synced to third parties is subject to their terms and privacy policies
• We are not liable for errors in third-party integrations

12. Termination

12.1 Termination by You

You may terminate your account anytime by deleting it in settings. All data is deleted within 30 days.

12.2 Termination by Us

We may terminate or suspend your account if:

• You violate these Terms
• You engage in illegal activity or abuse
• We cease operations (we'll give 30 days' notice)
• Your subscription is unpaid for 30+ days

Upon termination, your data may be deleted after 30 days.

12.3 Survival

The following sections survive termination:

• Limitation of Liability
• Indemnification
• Intellectual Property
• Dispute Resolution
• Governing Law

13. Dispute Resolution & Governing Law

13.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

13.2 Informal Resolution

Before pursuing legal action, you agree to contact us at privacy@foxera.io or +447850450096 (WhatsApp) to resolve disputes informally.

13.3 Arbitration

Any dispute not resolved informally will be submitted to binding arbitration under the JAMS Comprehensive Arbitration and Mediation Rules. Arbitration will be conducted:

• In London, England
• Before a single arbitrator
• Under English law
• Each party bears its own costs (unless arbitrator awards differently)

13.4 No Class Action

You agree not to bring class action, collective action, or representative action against FoxEra.

14. Privacy & Data Protection

Your use of FoxEra is subject to our Privacy Policy (see PRIVACY_POLICY.md). By using FoxEra, you consent to our collection and use of your information as described there.

15. Communication & Notices

15.1 Contact Us

For notices, questions, or support:

• Email: privacy@foxera.io
• WhatsApp: +447850450096
• Mailing Address: [Your Company Address]

15.2 Email Notifications

We may send you emails about:

• Billing (invoices, payment failures, subscription changes)
• Service (outages, maintenance, security alerts)
• Updates (new features, policy changes)

You can opt out of marketing emails but not transactional emails (billing, security, legal).

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes become effective 30 days after posting.

Your continued use of FoxEra after changes means you accept the new Terms. For material changes, we will notify you via email.

17. Severability

If any provision of these Terms is found to be unenforceable, that provision is severed, and the remaining provisions continue in full force.

18. Entire Agreement

These Terms (including our Privacy Policy) constitute the entire agreement between you and FoxEra regarding your use of the Service and supersede all prior agreements, understandings, and negotiations.

19. No Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

20. Contact Information

Questions? Concerns? Feedback?

Reach out anytime:

• Email: privacy@foxera.io
• WhatsApp: +447850450096
• Website: foxera.io

These Terms of Service were last updated on July 22, 2026.

Thank you for using FoxEra. We're committed to providing the best recipe and stock management software for hospitality professionals.